- Dette arrangement har allerede funnet sted.
DynUG dypdykk: Form fremtiden med Azure Data og Analytics
15. april 2021 @ 09:00 - 11:00
Denne dagen har vi et spisset fokus på dataverse/dataplattform og Power Platform med noen av Europas beste innen sine fagfelt. Arrangementet vil bli spilt inn og delt eksklusivt med DynUG-medlemmene i etterkant (krever betalt kontingent).
Agenda:
| 09:00 | Innebygget AI – Dynamics 365 Customer Data Platform Customer Data Platform is a hot topic in the world of IT, but what is a CDP and how can it help you? Dynamics 365 Customer Insights is Microsoft’s attempt at a CDP, but here is a secret, you don’t need to have a Dynamics 365 app to use it. This session will explain the capabilities of Customer Insights with Audience Insights and Engagement Insights, what built-in AI’s provided and and how you can use your own Machine Learning models to enrich your data. Julian Sharp, Microsoft Business Applications MVP, Founder at Ready 365 |
| 09:45 | Pause |
| 09:50 | Skjult perle – Customer Service Insights Customer Service Insights is one of the hidden gems provided with Customer Service Enterprise. But what is it and what does it allow you to do? In this session, Tricia Sinclair demonstrate how customer service insights fits into the wider power platform and how the standard kpi’s provided can positively impact not only customer service teams, but also customers as well. Tricia Sinclair, Customer Service Lead, Avanade |
| 10:35 | Q&A Hvilke temaer ønsker vi videre for Power Platform User Group + litt om Microsoft sine tanker videre om å støtte brukergrupper Lars Ovlien, DynUG m.fl. |
| 11:00 | Slutt |
Med forbehold om endringer